About Myself

Customer Success Leader

Proven leader with extensive experience building service, support, and sales organizations to take companies from the pre-revenue stage to hundreds of millions of dollars in revenue. Exceeded all performance goals in roles directing customer success, pre-sales, professional services, education, and support at both mature companies and startups, including Bromium, BMC Software, InterVision, XenSource, Marimba, and Tivoli.

A creative and hands-on leader with the experience and skills to grow revenue, increase profitability, acquire customers, and deliver world-class customer experiences.

25+ Years in Technology Leadership
8 VP & Director Roles Held
$100M+ Revenue Organizations Built & Scaled

Expertise

Core competencies developed across 25+ years leading customer-facing organizations.

Leadership & Strategy
  • Leadership
  • Strategic Planning & Forecasting
  • Creative Problem Solving
  • Cross-Team Collaboration
  • Solution Implementation
Customer Success
  • Customer Journey Mapping
  • New Customer Onboarding
  • Customer Adoption & Retention
  • Customer Satisfaction & NPS
  • Customer Education
Revenue & Growth
  • Sales
  • Key Account Management
  • Up-Sell / Cross-Sell
  • New Business Generation
  • Partner & Channel Development
  • Strategic Alliances
Technical Services
  • Professional Services
  • Customer Support
  • SaaS / PaaS / IaaS / Cloud
  • Pre-Sales Engineering

Experience

Previous Positions Held

References

I have had the privilege to work with some remarkable people. Here are a few things they have shared about our time together.

Favorite Books

A few books that have shaped how I think about leadership, service, and life.